Shipping policy

All orders are processed within 1–3 business days.

Orders are not processed or dispatched on weekends or UK public holidays. During busy periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

United Kingdom

Delivery times are estimates and may vary due to demand, courier delays, or external factors outside our control.

Tracking information will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

While every effort is made to ensure timely delivery, delays can occasionally occur due to:

X Train is not responsible for delays once an order has been shipped, but support is available if you need help tracking your order.

Customers are responsible for ensuring all shipping information is correct at checkout.

If incorrect details are provided and the order has already been dispatched, changes may not be possible.

Orders returned due to incorrect addresses may require additional shipping fees to be resent.

If your order has not arrived within the estimated timeframe, contact: austjf80@gmail.com

Include your order number so the issue can be investigated.

While rare, lost parcels will be reviewed on a case-by-case basis with the courier.

If your order arrives damaged, contact austjf80@gmail.com within 48 hours of delivery.

Include clear photos of the item and packaging so the issue can be resolved quickly.

For any shipping-related questions, contact:austjf80@gmail.com